FAQ

WHEN IS MY ORDER SHIPPED?- Or- HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

  • Orders placed during regular business hours (Monday through Friday, 10:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 2-3 business days. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.

DO YOU SHIP TO MY COUNTRY?

  • We deliver to almost all countries worldwide. With the exemption of marketplace items which can only be shipped within the United States.

CAN I MAKE CHANGES TO OR CANCEL MY ORDER?

  • The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

Please email Canteen@TheBerrics.com during business hours, including:  

  • Your order number
  • Details of the change, like new address or the items you want to change
  • Type “Order Change” or “Order Cancel” in the subject line.

WHAT ITEMS ARE RETURNABLE?

  • Items purchased in the last 14 days.The item must be unused, unworn, and in its original and resalable condition, with all original tags intact. (Buyer pays for return shipping)

WHAT ITEMS ARE NON-REFUNDABLE?

  • Limited release, quickstrikes, signed sneakers, sale items, and signed decks are considered FINAL SALE and are NOT eligible for refund, return, exchange, or store credit.
  • Free gifts or promotional items with retail value.

IS IT EASY TO RETURN ITEMS?

  • Yes! Send us an email with your request and we will make it super easy with step by step instructions.

HOW SOON WILL I GET MY REFUND?

  • Once your items are inspected by the store, we'll initiate your refund typically within 48 hours of our staff receiving your product. Depending on your bank it could take up to 3-5 business days to see this reflect in your account.