Returns

Canteen Return Policy

At the Canteen, we offer a selection of premium skate brands, and we are confident that you will be satisfied with your purchase. Before dispatching your order, we meticulously check all items by hand to ensure that they meet our high standards and are properly packaged.

However, if you are not satisfied with your purchase, we will gladly provide a replacement or refund, provided that any issues are reported and the product is returned within 14 days of receiving your order. Please note that the item must be unused, unworn, and in its original and resalable condition, with all original tags intact.

Final Sale Items: Please note that certain items, including limited releases, quickstrikes, signed sneakers, sale items, and signed decks, are FINAL SALE and are NOT eligible for refund, return, exchange, or store credit.

Marketplace Item Returns:

To request a return for a marketplace item, you should get in touch with 'The Canteen' by emailing Canteen@theberrics.com, and we will proceed to initiate the return process with the relevant brand.

International Returns:

For our international customers, please return items using your local postal service or a courier. Please ensure that your return is well-packaged and meets all of the conditions outlined below. Mark the parcel and all enclosed paperwork with "Returned Items" to avoid import charges and taxes. Enclose the completed Returns form with your goods

 

Returns Terms and Guidelines:

All returned items must be unused, unworn, unwashed, and include original tags and packaging, if applicable.

You are responsible for return shipping costs. Items must be in resalable condition and well-packaged to avoid damage during transit. For footwear, please protect the shoe box with outer packaging, as any damage to the box may result in the return being refused.

We recommend using a trackable and insured shipping service, as we cannot take responsibility for lost or damaged items.

For returns from outside the USA, clearly mark the package as "RETURNED GOODS" to avoid customs charges. The Canteen is not responsible for any return customs charges.

A restocking fee equal to the original shipping cost will be applied to returns. Original shipping costs are non-refundable.

There are no additional shipping charges for exchanges.

 

Please include a note with your order number and reason for return/exchange and/or request.

ADDRESS:

Returns Department

The Canteen

601 S Anderson St

Los Angeles, CA 90023 USA

If you have any additional questions or require further information, please do not hesitate to contact us at canteen@theberrics.com.