Help

Any questions? Check out our FAQ or feel free to contact us.

FAQ

DO YOU SHIP TO MY COUNTRY?

We deliver to almost all countries worldwide.

CAN I MAKE CHANGES TO OR CANCEL MY ORDER?

The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

Please email Canteen@TheBerrics.com during business hours, including:

  • Your order number
  • Details of the change, like new address or the items you want to change
  • Type "Order Change" or "Order Cancel" in the subject line.

RETURNING / EXCHANGING PRODUCT

What items are returnable?

  • Items purchased in the last 30 days. (Buyer pays for return shipping)

What items are returnable?

  • Sale Items are all final sale.
  • Free gifts or promotional items with retail value.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours of our staff receiving your product.

WHEN IS MY ORDER SHIPPED? HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. PST) are typically processed and shipped within 24-48 business hours. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details.